Consumer Lending Title Representative

Summary

Under general supervision and in compliance with established policies and procedures, the Consumer Loan Representative is responsible for processing titles, payoffs, and obtaining proper liens on collateral for consumer loans. Additionally, the position will follow up with members, borrowers, and dealers on outstanding titles.

Essential Functions

• Ensure the proper security interest is recorded.
• Prepare necessary title forms and obtain required signatures.
• Obtain titles from members, borrowers, dealers and other financials with the credit union's lien for Consumer loans. Follow up on titles as necessary, including UCC financing statements and other documents.
• Process electronic titles daily that come via VINtek.
• Maintain loan files and research title questions, including assisting members and borrowers with title changes.
• Process daily payoffs for consumer loans, including release of security.
• Provide branch support credit union wide and support coworker duties as needed.
• Handle phone calls from other financials, lawyers, dealers, our insurance verification provider, and insurance companies that have questions or requests.
• Verify the information on incoming titles match security on Consumer loan documents. If information is incorrect on paperwork, contact the loan advisor to correct.
• Verify security of new loan matches to what is being held in the title pouch, VINtek, and/or Nautilus.
• Prepare any additional miscellaneous documents for imaging such turndown, deal fell through, personal, and secured loans.
• Maintain and balance departmental GLs.
• Prepare County Treasurer/Recorder bags for dispatch.
• Follow up and certify lenders protection loans.
• Handle daily departmental mail.

Key Attributes

• Oral and written communication skills.
• Member service focus.
• Attention to detail and accuracy.
• Positive attitude that supports a team environment.
• Dependable and punctual; flexible during peak times.
• High level of confidentiality.
• Organizational skills.
• Self-motivated; ability to work without close supervision.
• Problem solving; analysis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally lift and/or move items over 10 pounds.
• Remain sedentary (seated) for extended periods of time.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment.

Travel

Limited travel expected.

Required Education And Experience

• High school diploma.
• 2+ years of experience in a financial institution or related field.
• Fluent computer skills in a Microsoft Windows environment.

Other Duties

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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