What to do when impacted by fraud

Fraudulent text messages, emails and voice calls from fraudsters trying to gain access to your financial accounts are still being reported. Scammers may contact you and ask you for your account information, such as your account number, PIN, or username and password.

 

We will never send you a text message with a link to online banking. Additionally, we will never contact you to ask for your username and password, account number, PIN, or one-time verification code. Never share this information over the phone, text or email. If you believe you are a victim of fraud, or if you clicked on a suspicious link from a potential scammer, follow the instructions below:

 

1. Change your username and password

If you clicked a link, but didn’t provide any information, change your username and password. You can do this yourself in online banking, or you may contact us for assistance. Continue to monitor your transactions for possible fraudulent activity.

 

2. Contact us

If you clicked a link and provided personal account information, contact us immediately. We will connect you with the fraud department. They will review your account and advise you on your next steps.

 

3. Stay in the loop

If we have already turned off online banking for your account due to confirmed fraudulent activity, stay in contact with our fraud department. We will continue to monitor the situation and help you regain access to your accounts in online banking.

 

4. Freeze your credit 

By freezing your credit with all three credit bureaus, you can limit access to your credit report and prevent creditors from opening new accounts. You'll need to submit a request to each credit bureau (Equifax, Experian and Transunion) to freeze your credit. Get more details about requesting or lifting a credit freeze from USAGov. 

 

And remember to continue monitoring your credit activity in Credit Central. You may access this by logging into your Veridian online banking account. 

 

If you ever question the legitimacy of a call, text or email, call us at (800) 235-3228. Don't redial or reply to the phone number or email address that contacted you. 

 

For more information on identifying scams and protecting your accounts from fraud, check out the articles below: